Kim del Fierro – Medium

Kim del Fierro

Kim del Fierro

One Year Later: Service Agents Productively Working from Home

The COVID-19 pandemic has turned the work from home (WFH) trend into a lasting reality for numerous businesses, and the customer service…

Apr 12, 2021

One Year Later: Service Agents Productively Working from Home

Apr 12, 2021

Kim del Fierro

A Digital Transformation Driven by Artificial Intelligence

Digital transformation is one of the most important drivers of how businesses deliver value to their customers in a competitive…

Apr 1, 2021

A Digital Transformation Driven by Artificial Intelligence

Apr 1, 2021

Kim del Fierro

Conversational AI: How Is It Different from Chatbots?

Until recently, companies and other organizations have used the word “chatbot” to describe any technology that automates customer…

Apr 1, 2021

Conversational AI: How Is It Different from Chatbots?

Apr 1, 2021

Kim del Fierro

Harnessing Workflow Automation for IT Services

Even before the coronavirus pandemic made our lives more complex and spurred the growing remote workplace trend, automation was already…

Mar 9, 2021

Harnessing Workflow Automation for IT Services

Mar 9, 2021

Kim del Fierro

AI-driven Service Management: What Does It Mean for Your Business?

Artificial Intelligence (AI) is all around us, helping us in nearly every aspect of our lives. AI powers smart assistants (Siri, Alexa…

Mar 1, 2021

AI-driven Service Management: What Does It Mean for Your Business?

Mar 1, 2021

Kim del Fierro

The Battle: Unsupervised vs. Supervised AI

Nothing can stop the momentum of AI evolution. We are currently witnessing a digital transformation that enables the addition of AI…

Dec 29, 2020

The Battle: Unsupervised vs. Supervised AI

Dec 29, 2020

Kim del Fierro

The 5 No’s of Buying Artificial Intelligence for ITSM

Virtual assistants, driverless cars, and robots are just some of the devices that are powered by artificial intelligence (AI). The AI…

Nov 9, 2020

The 5 No’s of Buying Artificial Intelligence for ITSM

Nov 9, 2020

Kim del Fierro

Pandemic Burnout: How To Lower Agent Fatigue with Conversational AI?

The global COVID-19 pandemic has changed everything, including how we work for the foreseeable future. Numerous companies had to take the…

Oct 23, 2020

Pandemic Burnout: How To Lower Agent Fatigue with Conversational AI?

Oct 23, 2020

Kim del Fierro

5 Reasons Why Chatbots Are Done For Good

Did you know that in 2019 alone, over 90 percent of all chatbot implementations failed? Despite this, many business leaders still think…

Oct 13, 2020

5 Reasons Why Chatbots Are Done For Good

Oct 13, 2020

Kim del Fierro

The №1 Question the Customer Service Industry Should Be Asking

The year 2020 has been a remarkable one for many reasons, but in the world of business and information technology, it’s likely to be…

Jun 26, 2020

The №1 Question the Customer Service Industry Should Be Asking

Jun 26, 2020

Kim del Fierro

Kim del Fierro

VP of Marketing of Aisera. Kim brings to Aisera a career spanning 22 years in leading, strategizing, delivering successful go-to-market initiatives.

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